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We have a requirement where client want to see Service Calender's activities on F1 Schedule Board i.e. If an engineer has call at 2pm-2:30pm then that should show up on Schedule board too so that person who is scheduling will know engineer is busy between 2 and 2:30.
I know we can use Time Off Request here but issue with that is it does not have different colour schemes so its very hard to figure out what engineer is doing between 2 and 2:30.
Any ideas appreciated
If I understood your question clearly you want to display the reason of a engineer being unavailable during working hours. Like if they are away on a doctor's appointment that information detail should be available on the schedule board.
The colorful scheme is to display Work order schedule status and there is no out of the box feature available.
If you really want to utilize the same color scheme feature then your best option is create Work Order schedule for that same time off period as your create Work order schedule for services. The only issue you might came across is that this needs to be created by a dispatcher as the engineer doesn't have option to create a schedule from the mobile.
I hope I have answered your question.
Thanks Syed. We ended up going similar route i.e. created a custom WO form and added some Incident Types and Work Order Types to achieve what we wanted.
Hope MS will release a solution in the future.
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