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I want to remove a member from a static marketing list by clicking its trashcan. An error will be generated:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=18.104.22.168, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9E4EAEF8Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9E4EAEF8</Message>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>List is Locked. Cannot perform this action.</Message>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
<TraceText i:nil="true" />
How can a marketing list be locked/unlocked? How to resolve the issue?
I did not found any ideas via google.
Try deactivating the Marketing List first, you can then delete members using the trashcan as you wish, before reactivating again.
In Information section you have field "Locked". Just change its value and save the list
When we convert a dynamic marketing list to static marketing list using copy to static button, the marketing list locked field also gets set as true in static marketing list as well.
Place the field in form if it is not there already, and set it as false. Then you can delete the record.
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