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we have experiencing very strange issue that is When a renewal is processed prior to the expiration date the contract status changes from Active to cancel.
For example: a contract has been issued from January 01st 2014 to June 30th 2018, so, if the customer has apply for renewal on March 01st 2018. from dates July 01st 2018 to June 30th 2022. Now the Prior Contract(which noted as January 01st 2014 to June 30th 2018) goes to the cancel status and the new contract(which noted July 01st 2018 to June 30th 2022) shows to Active status even though the prior contract still has valid dates.
Hope you understand.
Please suggest me what to do.
Thank you so much.
Hi I Gujjarlapudi,
When you renew a contract, a draft copy of the contract is created with the same ID number as the original contract. This expires the original contract.
A renewed contract has the same ID number as the original contract, with the renewal action reflected in the contract’s history. The start date is automatically set to the day after the existing contract expires and for the same duration as the original contract. However, you can manually change the duration and the start date.
Please be aware that the Contracts, Contract Line Items, and Contract Templates entities are deprecated as of the July 2017 update for Dynamics 365 (online) and will be removed in a future major release of Dynamics 365. This functionality has been replaced by entitlements in Dynamics 365 for Customer Service.
I agree with you about the life cycle of contract. but here my question is: why the current contract expiring 3 months before it hits the actual expiration date? Is there any changes wrong in Contract Template?
Hi I Gujjarlapudi,
This is the out of the box functionality when you renew a contract.
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