Microsoft Dynamics CRM (Archived)

define working hours

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Posted on 5 Aug 2018 10:04:49 by Ahmad Saud

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dear all

how i can define working hours schedule where CASES-SLA will not count out of this schedule, also can i apply it on team level or it is on organization level?

note: i am not talking about the services schedules, because i believe this is another area, other than cases SLA . please correct if wrong.

thanks,

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Ahmad Saud 790 on 05 Aug 2018 at 13:49:37

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RE: define working hours

really appreciate your help.
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gdas 50,089 Moderator on 05 Aug 2018 at 10:34:09

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RE: define working hours

Hi Ahmad ,

I believe there is only one area where we can set Working Hours in Dynamics CRM , i.e Service Management->Customer Service Schedule . In Service Management you can create many working hours and then associate with SLA business hours. You can not directly assign working hours to team , however you can assign Case to the team and configure SLA accordingly.