Hi All

We are on CRM 2011 with ADFS enabled. One of the user is not able to load "My Active Companies" view in Outlook CRM, however , same view is getting loaded on the web. When i check the event viewer , i see this error .

- System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-08-10T07:25:39.146145000Z
EventRecordID 21706
Channel Application
Computer Parshantlaptop
Security
- EventData
90563410131
5
CRMmanaged2
Not available
0
5.0.9690.4376
OUTLOOK
Microsoft.Crm.Application.Outlook.Components.Platform
KeyNotFoundException
GetCacheValue
56
\\?\C:\Users\Prashant Jha\AppData\Local\Temp\CRMmanaged2Info-125536.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30A7.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30C7.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER30E3.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3113.tmp.txt
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_5.0.9690.4376_75487b48edc0cb3e68e59a81e638e6e4f86fd66a_00000000_49d03b65
0
32829d92-8f89-44fa-98f0-b7ceeb38d600
268435456
d0f4f3e4d59567eff603fb2670128166
0
I have created a personal view , which is working in Outlook CRM but this system view is not getting loaded at all in Outlook CRM.
Please help.