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I have Netsuite writing to ask if we have a plan as they state:
"by 2020 Microsoft is having all of their customers make the switch to MS 365, which will cost as much as a new implementation. "
I've found nothing about this, and while I understand MS will try to converge on premise Dynamics CRM with Dynamics 365, it hasn't been my sense that on premise Dynamics CRM is going away. Please ... I need to understand what the real story is here.
Dynamics 365 Customer Engagement is the current name for the new version of Dynamics CRM,
Dynamics 365 Customer Engagement offers on-premises, but Dynamics CRM on-premises is not going away. You can still use the Dynamics CRM on-premises but a point will be reached where it is no longer supported. However, if you are using Dynamics CRM online then you will be forced to upgrade to Dynamics 365.
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