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When agent tries to reply Email from CRM when he clicks on the lookup on the From field, the agent should ONLY be able to select in the popup window:
(1) ONLY BU--NOT other BUs--associated with the login user (this is the default selection)
AND from the To field
(2) the login user himself/herself
You can add custom filter to the from & to lookup and restrict as per your requirement.
Refer this blog-www.inogic.com/.../apply-custom-filter-on-lookup-field-in-dynamic-crm-using-script
Hope this helps.
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