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HI all experts.I do know that the crm 2011 email router is not compatible with Exchange server 2016, But recently we have migrated to the Exchange server 2016 !Is there any solution that I can use the email router?Or I must use CRM for outlook?Or I can not even use that?
There seems to be big gap between your CRM and Exchange versions, most likely you are going to run into few compatibitliy issues.
CRM 2011 does not support Exchange Server 2016, please see below, it only supports upto Exchange 2013 SP1.
CRM 2011 Email Router does not support Exchange Server 2016
I would recommend you set the incomin,g outgoing and appointment sync methodst to outlook and see if it works.
Could you explain a little?
You mean I must install Office 2013 and then Try to use CrmClientSetup or CRM for outlook?
Is this what I should do?
No other way?
Please first try setting a user's email access configuration to outlook instead of Email Router as shown below and see if when you send an email from CRM using the particular user as From if the email is sent.
You should be able to configure this on user record
Should I install any utility to do this?
What version of Office should I have for this purpose?
No, you do not have to install any utility to configure the Email access to be outlook, not email router (email router does not support Exchange 2016). You just have to go to the user record in CRM and set it to use outlook to send and receive emails.
Supported Office version for CRM 2011 outlook client is:
Please use the following link to download the outlook client for CRM 2011 if you don't already have
Sir, I got some problem,
I have opened a new thread by this URL :
Could you take a look at that?
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