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My client is using Dynamics CRM 2016 version On-Premises. While importing appointments in CRM using excel, we are getting unexpected results. Some of the appointments (customized entity) are getting updated from the excel sheet which gets imported successfully in CRM, but few fields remain as they were earlier. Please note there are no failures or error message while import. What could have been probable reason behind it?
Any pointers will be helpful.
Thanks in advance.
Enable the audit and see what’s really going on. There may be plugins or workflows to reset it.
Disable any plugins if you have on that entity update message, this will eliminate any business logic that maybe removing that value from target entity.
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