Since the update to the website we have been unable to create support tickets for our support agreement. When I call Microsoft, I get moved around between the VLSC team, and the support teams about how a ticket can be created, when I finally get one created (2 days late) Microsoft will not call us. I finally got a partner involved in the previous ticket, and after a week Microsoft called and fixed the issue.

On Monday we had our partner create a ticket, and we have radio silence from MS. Is this now standard protocol for Microsoft customers with a support agreement? Is there anyone up the ladder that can be contacted? I get nowhere when talking with their first-line overseas call screeners. Our on-prem CRM system is almost unusable, and we need help quickly.