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We are using CRM 2013 on premise with Exchange 2010.
We recently upgraded our sales workstations from Windows 7 with Outlook 2007 to Windows 10 with Outlook 2016.
Now, when ever a user needs to open a MSG file (that was saved for archive reference) it opens fine the first time but if you try to open a second time (after closing it) a error message pops up in Outlook saying the file is already open and in use.
IF I disable the CRM 2013 Outlook add in the problem goes away.
We did not have this problem with Outlook 2007.
Any help/advise is appreciated.
Is it all users or just the 1 user? If all users, it is the software but if it is only the one user, then you might need to uninstall the client and clear the registry and reinstall.
The problem is for all users.
These are brand new installs. How would uninstalling and reinstalling change anything?
That was the solution if it was one user. if it is all users, it sounds like a bug in the program and I would address with Microsoft.
I am trying to open a support incident with them. However I first have to get my access ID and contract ID and to get those the only option I have is to chat with concierge and I have been in the queue for 3 separate days now and it just says "we are experiencing longer than expected volume" some crap like that.
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