Breaking news from around the world
Get the Bing + MSN extension
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
I am having the following issue
when USERS use " SET REGARDING " function in OUTLOOK 2016 to link an email to the CASE - CRM opens up LOOK UP RECORDS WINDOW - when the USER selects CASE entity and " CASE ASSOCIATED VIEW " to search the CASE - it doesn't display any results but the same works for " Contacts " and " Organisations "
Has anyone come across this problem ?
Case associated view cannot show anything, because no case were associated earlier. But how it is showing Contacts - could be from the attendees (parties). This is my guess.
Anyway the user should be able to search for any Case/Contact he want to Set as regarding. Is that working?
Thanks Arun for your reply. My apologies - its not " CASE ASSOCIATED VIEW " but " CASE LOOKUP VIEW" - it works both for Contacts & Organsations but not for CASE entity. This functionality was working earlier, but for some reason it stopped working today.
Business Applications communities