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I have spotted that some of the Business Rules we have set up look like they want to be using a combination or OR and AND within the same Condition box, of course my thinking is that will not work... A field is repeated using AND conditions but with a different answer in it. Am I correct in assuming this will not work? As this is an AND condition a value cannot be A and B it must be either. Please see scenario below with one of the repeat fields. Please note I have changed some of the words as to not breach any data but the theory is the same!
This is the condition field, set to use the AND operator
Service Area = Apples
Colour = Red
Queue does not = Greengrocers
Queue does not = Supermarket
SET value of Queue = Market
As the check for Queue is used multiple times the Business Rule will get confused as the Queue cannot = Greengrocers AND Supermarket, it must be one or the other.
Does this break the Business Rule or is it in fact a sneaky way to get around the BR being limited to choosing the one operator as AND / OR. I have a feeling it means the BR will not work effectively.
Hi JessBy design, all conditions steps into the business rules you can select only one comparative clause (an OR or AND).
You can use two conditions steps to try to emulate this feature into the business rule
Queue does not = Greengrocers ORQueue does not = Supermarket
Service Area = ApplesANDColour = Red
CLEARQueue fieldSET value of Queue = Market
If found helpful, Please mark my answer verified.
Hmm yes that means that the whole BR is broken. There are several instances within 1 condition block where the same field has been used multiple times during an AND condition in an attempt to use it as OR.
Which means they all need to be reviewed!!
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