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CRM is delaying to send emails to Outlook that are already in "SENT" status.
This happened after we made a change in Email Configuration manager, where we chose a new SMTP server. When that didn't work, we switched back to the old settings.
After switching back, emails were delayed several hours up to 12 hours. Again, they are "Sent" but don't arrive in Outlook until hours later. They are in CRM however.
The next day, I sent a test email from CRM to Outlook and it took only 30 minutes to arrive, still too long.
Is there some setting I can check in CRM? I have already restarted router and rebooted CRM.
We understand that you are facing delay in receiving the emails in exchange from CRM.
There are lot of things to be considered in this scenario.
--> We need to understand if this is an hybrid setup or CRM on prem to exchange on prem.
--> There might be a possibility, that when you changed the SMTP and then reverted back, emails in CRM would have stacked up and after you reverted the changed, it would have flowed out and caused throttling at exchange end.
--> In CRM on-prem, you can collect the CRM async trace logs for further investigation on this issue.
--> If this is auto resolved now, then it would have happened due to exchange throttling limit in case of exchange online.
Once the message status is "SENT" it means from CRM end the email has been sent out and Exchange is taking time to receive the same.
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