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We are using CRM 2016 and Exchange online for mail flow. Since the hybrid configuration, this is the first time we are renewing the SSL certificate.
Once SSL certificate is renewed Emails are not received in Email Queue.
We are Exchange Online Hybrid Profile for email sync.
Below is the error message received.
ActivityId: 4795bbcb-fce8-4629-a23c-20f01c3e4656 >Error : Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed. The request was aborted: The request was canceled. ---> System.Net.WebException: The request was aborted: The request was canceled. ---> Microsoft.Crm.CrmException: Access token could not be obtained from: accounts.accesscontrol.windows.net/.../2 for resource: 00000002-0000-0ff1-ce00-000000000000/outlook.office365.com@ced71ed6-76dd-43d0-9acc-cf122b3bc423 ---> Microsoft.Crm.CrmException: Certificate: CN=*.mainroads.wa.gov.au, O=Main Roads Western Australia, L=East Perth, S=Western Australia, C=AU with FindType: FindBySubjectDistinguishedName was not found in Store: My at StoreLocation: LocalMachine. at Microsoft.Crm.Authentication.Claims.CertificateUtility.RetrieveCertificate(CertificateData certificateData) at Microsoft.Crm.Authentication.S2S.CrmClientServicePrincipal.GetSigningCredentials() at Microsoft.Crm.Authentication.S2S.Authorization...
Could any one please let us know if there are any resolution for it,
There are a few things that would need to be checked.
These steps need to be completed on all servers where you are running your Async Services. I would start with the steps above, which typically resolve the error message that you are experiencing.
Lance KoplinMicrosoft Dynamics 365 Support
Thank you the reply.
We resolved the issue , following the steps mentioned in the link -
Connect Dynamics 365 Customer Engagement (on-premises) to Exchange Online | Microsoft Docs
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