Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2022 Release Wave 2Check out the latest updates and new features of Dynamics 365 released from October 2022 through March 2023
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Hi everyone , came across with a requirement to get social insights of Accounts and Contacts in Dynamics 365 CRM itself . To fulfil the requirement , came across the Microsoft Social Engagement platform which is supported OOB by Dynamics 365 as well . But as per latest Microsoft links , the Social Engagement platform is discontinued for all all dynamics 365 users. Are there any other option as an alternative to this platform through which we can get social insights in CRM ?
If you are seeking a social engagement solution, please look for other solutions available in Microsoft AppSource or external marketplaces.
Reference: Discontinuation of Microsoft Social Engagement | Microsoft Docs
Hi Shaina ,
Thank you for your response . I have tried using 'Sprout Social for MS Dynamics 365' app from the Microsoft AppSource , but I found that this app will connect to dynamics and we can add/update the CRM data from the app itself .
However , my requirement is to see the Social Insights of Accounts or Contacts in the CRM UI i.e in dashboard or in forms . But CRM does not provide any OOB functionality to integrate and bring data of above Sprout app into forms or dashboards. Hence using apps from MS Appsource did not solve my issue.
Please suggest some other source (if any) to see social insights in forms or dashboards of CRM.
Business Applications communities