Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2022 Release Wave 1 PlanDynamics 365 release plan for the 2022 release wave 1 describes all new features releasing from April 2022 through September 2022.
2022 release wave 1 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Hi everyone, Can anyone please tell me how can I configure track mail?The scenario is that as soon as an organization user sends a mail to one of the leads, it needs to visible on the lead's timeline.for now, it is not working for some lead, it selected a random lead instead of whom we sent.
Any advice or help would be great.
If you send the email directly from Dynamics -- this should then associate the email to the record in the application.
Otherwise, if you are finding issues with associating the email to the incorrect record -- check the EmailSearchBase table. You can check this with a web api request such as:
It could be possible that the email address for the lead record is also associated to another record in CRM. This association is stored in the EmailSearchBase table.
Business Applications communities