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Service | Customer Service, Contact Center, Field Service, Guides Approach to Implementation that Includes Significant Business Driven Change of Directions

Last replied Posted on by SG-29091749-0 0

I've participated in several field software implementations. Across all of these initiatives, one consistent theme has emerged: the organization is...

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Service | Customer Service, Contact Center, Field Service, Guides Omni Channel For Cusomer Service "Issue With PresenceStatus" Got 2 Loading Icons - sandbox

Last replied Posted on by AT-07091109-0 6

Hi , I got An Issue With Omni Channel - i dont know why buy i got a issue with the loading icon - its keep loading and i also got this message...

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Service | Customer Service, Contact Center, Field Service, Guides Cancelled Sales Orders

Last replied Posted on by DM-02102238-0 2

Hi I am trying to find list of cancelled ( or deleted ) sales orders. Does this exist in BC?

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Service | Customer Service, Contact Center, Field Service, Guides Accessing guides in offline mode

Last replied Posted on by Sahil A. 5

Hi folks, I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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Service | Customer Service, Contact Center, Field Service, Guides Transfer calls directly to Teams Phone voicemail without ringing the user

Last replied Posted on by CP-07102139-0 0

I have a few omnichannel voice workstream users in a queue that transfer a portion of their calls back to Teams. While most of the time, ringi...

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Service | Customer Service, Contact Center, Field Service, Guides cannot be found in the related table