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Service | Customer Service, Contact Center, Field Service, Guides Welcome to the Service forum!

Posted on by Scott_itD 851 Community Manager

Welcome to the Service forum! We’re glad you're here! 🎉 Whether you’re interested in Customer Service, Field Service, Contact Center, Remot...

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Service | Customer Service, Contact Center, Field Service, Guides Omni Channel For Cusomer Service "Issue With PresenceStatus" Got 2 Loading Icons - sandbox

Posted on by AT-07091109-0 6

Hi , I got An Issue With Omni Channel - i dont know why buy i got a issue with the loading icon - its keep loading and i also got this message...

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Service | Customer Service, Contact Center, Field Service, Guides Cancelled Sales Orders

Last replied Posted on by DM-02102238-0 2

Hi I am trying to find list of cancelled ( or deleted ) sales orders. Does this exist in BC?

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Service | Customer Service, Contact Center, Field Service, Guides Missing time sheet 64 hours

Last replied Posted on by KW-03100643-0 0

Please help to resolve my missing time sheet 64 hours.

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Service | Customer Service, Contact Center, Field Service, Guides Not able to save automated messages .

Last replied Posted on by Galvipa 0

I get an error when trying to change automated messages. Record unavailable: "The requested record was not found" Under details I get the f...

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Service | Customer Service, Contact Center, Field Service, Guides No Recipient Found - Email Recipient control

Last replied Posted on by blrsrinivasak 29

Hi All, I am trying to send an email from the Enhanced Email form configured with the 'Email Recipient' control. The 'From' address is conf...

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Service | Customer Service, Contact Center, Field Service, Guides PowerFx Buttons Not Visible on Form Command Bar When Opening Record via Direct Link

Last replied Posted on by furkank 535

Hi everyone, I’m facing an issue with PowerFx command bar buttons in the Customer Service app. The buttons are visible when I open a record t...

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Service | Customer Service, Contact Center, Field Service, Guides issue with sending setContextProvider To the bot its self

Last replied Posted on by AT-07091109-0 6

Subject: Custom Context Variables Not Passing from Omnichannel Live Chat Widget to Copilot Studio Bot at Chat Start Hi everyone, I'm trying to send...

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Service | Customer Service, Contact Center, Field Service, Guides If/where does Dynamics FS store the exact timestamp of Booking Status changes (offline scenario)?

Last replied Posted on by CU19070926-0 12

Hi all, We are working on an integration between Dynamics 365 Field Service and a third-party scheduling tool. When technicians update the...

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Service | Customer Service, Contact Center, Field Service, Guides Unable to Provision Channels for Voice, Chat in my trial environment

Last replied Posted on by NA-29071019-0 1

Issue: I have install a trial environment but unable to provision channels (voice, chat) showing error message "An unknown error has occurred. Pleas...

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