Service | Customer Service, Contact Center, Field Service, Guides

Last replied Posted on by CU10101053-1 0

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Posted on by CU12101715-0 0

I have a requirement from my client: they have 2 type of service; 24*7 and normal hours. the question is: is only one Voice Channel and one workstr...

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Posted on by CU10101511-0 0

We are using Dynamics Business Central 365. We have multiple Inventory locations, and they do not all carry all items. When we enter manual Sales ...

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Last replied Posted on by CU10100027-0 4

I have the Cases subgrid on Contact form. When I create a Case from there, a quick create opens in the side pane where I put the details in - a few f...

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Last replied Posted on by Sahil A. 5

Hi folks,  I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode. Ideall...

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Last replied Posted on by SG-29091749-0 0

I've participated in several field software implementations. Across all of these initiatives, one consistent theme has emerged: the organization is...

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Last replied Posted on by AT-07091109-0 6

Hi ,  I got An Issue With Omni Channel - i dont know why buy i got a issue with the loading icon - its keep loading and i also got this message...

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Last replied Posted on by DM-02102238-0 2

Hi I am trying to find list of cancelled ( or deleted ) sales orders. Does this exist in BC?

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Last replied Posted on by CP-07102139-0 0

I have a few omnichannel voice workstream users in a queue that transfer a portion of their calls back to Teams.  While most of the time, ringi...

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