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Customer experience | Sales, Customer Insights, CRM
Welcome to the Customer experience forum!

Posted on by Scott_itD 1,096 Community Manager

Welcome to the Customer experience forum! We’re glad you're here! 🎉  Whether you’re interested in Sales, Customer Insights, Customer Voice, ...

Dynamics 365 Sales
Outbound to Real-Time Transition
Dynamics 365 Customer Voice
Dynamics 365 Customer Insights - Data
Dynamics 365 Customer Insights - Journeys
Microsoft Dynamics CRM
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Customer experience | Sales, Customer Insights, CRM
Fetchxml query

Last replied Posted on by CU21070523-0 0

I have a requirement which says we need to get all the people involved with a contact from our organization and I need write a query to get that (fr...

Dynamics 365 Sales
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Customer experience | Sales, Customer Insights, CRM
Examples Whatsapp/WeChat integration custom channel

Last replied Posted on by AB-29061426-0 2

Hi all,   I'm exploring options to integrate Whatsapp/WeChat in our Sales/CIJ environment. I was wondering if anyone has built their own Wha...

Dynamics 365 Customer Insights - Journeys
Dynamics 365 Sales
Microsoft Dynamics CRM
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Customer experience | Sales, Customer Insights, CRM
I need some help/suggestions how to create better sales focused dashboards

Last replied Posted on by AB-19091438-0 1

Hi All,   I need some help/suggestions how to modify and also create better sales focused dashboards within Dynamics.  I have been told ...

Microsoft Dynamics CRM
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Customer experience | Sales, Customer Insights, CRM
CIJ automatic updates causing issues with our Development cycle

Last replied Posted on by AD-14072015-0 0

I run CIJ across 3 environments. DEV, UAT and PROD. Fairly standard practice as far as I am aware.   We are having issues now where our envir...

Dynamics 365 Customer Insights - Data
Dynamics 365 Customer Insights - Journeys
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Customer experience | Sales, Customer Insights, CRM
Dynamics 365 CE and Adobe Marketo sync.

Posted on by CU06081200-0 8

Hi Everyone, We have a question regarding the Dynamics 365 CE and Adobe Marketo sync. Our Dynamics 365 CE environment was recently refreshed, and ...

Microsoft Dynamics CRM
Dynamics 365 Sales
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Customer experience | Sales, Customer Insights, CRM
Adobe Marketo → Dynamics 365 CE Task Owner Sync Issue

Posted on by CU06081200-0 8

  Hi everyone, I'm looking for some guidance regarding the sync behavior between Adobe Marketo and Dynamics 365 CE. Current Scenario We hav...

Microsoft Dynamics CRM
Dynamics 365 Sales
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Customer experience | Sales, Customer Insights, CRM
Optimizing post-purchase CX and CRM flows for subscription-based e-commerce?

Posted on by CU20071039-0 0

Hi everyone,   I am currently working on optimizing the customer experience (CX) and post-purchase retention journey for an e-commerce brand I...

Dynamics 365 Customer Insights - Data
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Customer experience | Sales, Customer Insights, CRM
Adobe Marketo → Dynamics 365 Sync Issue

Posted on by CU06081200-0 8

Hi Everyone, We have a question regarding the Dynamics 365 CE and Adobe Marketo sync. Our Dynamics 365 CE environment was recently refreshed, and...

Dynamics 365 Sales
Microsoft Dynamics CRM
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Customer experience | Sales, Customer Insights, CRM
Adobe Marketo → Dynamics 365 CE Task Owner Sync Issue

Posted on by CU06081200-0 8

  Hi everyone, I'm looking for some guidance regarding the sync behavior between Adobe Marketo and Dynamics 365 CE. Current Scenario We hav...

Microsoft Dynamics CRM
Dynamics 365 Sales
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