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Unable to Print from report preview window

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Posted on by BT-10021853-0

A customer reported that they are not able to print a report after they had used the Preview function. Th Print function on the report pop up window still works. I checked in a few different environments and it's the same everywhere.
It has not been acknowledged as a known issue yet.
Has anybody else seen or heard of this today?

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Dynamics 365 Business Central

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Teagen Boll 3,258 Super User 2026 Season 1 on at

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I would try a different browser but I have seen from other users this seems to be a V27.5 and V28. Here are some other conversations related to this issue:

Solved: Report Printing issue in BC Version: IN Business Central 27.5

D365BC on-cloud cannot use Print button in report preview mode.

28.0 no longer able to print reports through 'Preview & Close'

I would recommend reporting this to Microsoft if you have a support agreement with them or reporting it to your partner and they can submit a case to microsoft. You may also want to make sure you are on the most recent version of BC when v28.1 is released and also update your Windows version if there are any updates.

Best,

Teagen Boll

Work: Catapult ERP

Social: LinkedIn

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Bilal Haider 485 on at

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Hi, It is a known issue and a lot of people have already reported. Hopefully soon fix will be shipped.

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YUN ZHU 102,054 Super User 2026 Season 1 on at

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As far as I know, this is a known issue that will be fixed in the latest version.

More details: https://engage.cloud.microsoft/main/org/microsoft.com/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiMzgxNjAxODgyNjQ4NTc2MCJ9?trk_copy_link=V2

Thanks.

ZHU

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OussamaSabbouh 17,836 Super User 2026 Season 1 on at

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Hello,
Yes, I’ve seen the same behavior reported by a few users recently, but I haven’t seen it officially listed yet as a Business Central known issue; normally this should work, because Microsoft documents that after using Preview, the user should still be able to go back to the request page and print, and the preview window itself also has its own Print option. Since you reproduced it across different environments, I’d treat it as a possible platform/browser regression and raise it to Microsoft through the admin center/support with exact BC version, browser, report ID, and steps; as a workaround, users can print directly from the first Print button, or print/download from inside the preview window if available.

Regards,
Oussama Sabbouh

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Mansi Soni 10,184 Super User 2026 Season 1 on at

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Hello ,

Yes This is known issue, Many of our clients also reported the same issue.

Regards,
Mansi Soni

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Nicolas Larouche 295 on at

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Hopefully Microsoft should release a fix in their next update, but just read the 28.1 that they published ans see nothing mentionned about that issue in there...
https://support.microsoft.com/en-us/topic/update-28-1-for-microsoft-dynamics-365-business-central-2026-release-wave-1-application-build-28-1-49886-platform-build-28-0-49873-fdf9d853-6477-4413-9d72-4fd762c7eeaf

I guess the best solution right now is to create support requests directly with Microsoft so that when enough of us did it they prioritize the fix.

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Gerardo Rentería Ga... 27,310 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

28.0 no longer able to print reports through 'Preview & Close'
Set up default printers

Best Regards
Gerardo

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Mansi Soni 10,184 Super User 2026 Season 1 on at

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Hello,

This issue is supposed to fix it in 29.0.

Regards,
Mansi Soni

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Gerardo Rentería Ga... 27,310 Most Valuable Professional on at

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Hi

Here the solution, (Application Build 28.1.49886, Platform Build 28.0.49873)

https://support.microsoft.com/en-us/topic/update-28-1-for-microsoft-dynamics-365-business-central-2026-release-wave-1-application-build-28-1-49886-platform-build-28-0-49873-fdf9d853-6477-4413-9d72-4fd762c7eeaf

Best

Gerardo

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