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7Hi,
Below is my current workflow.
The purpose of the workflow is the following:
Step 1- Trigger of the workflow is the incoming email into a shared mailbox.
Step 2,3 & 4- Set the case number as a variable and trim it down to 16 characters in case the customer has included any additional text other than the CAS number.
Step 5-List rows of cases where the casenumber matches that on the subject of the email, selecting incidentid for later use.
Step 6-List rows of the incoming emails where subject contains the case number I have grabbed from the incoming email
Step 7-Condition if case exists, (set regarding cases value to incidentid):
a. Apply to each email where subject contains CAS number grabbed in Step 6.
b. For each case with the incidentid that has been returned in step 5.
c. Regarding value is set to incidentid which I know is valid and present as I confirmed from json logs earlier.
I know that as far as step 6 is working as I've tested each individual component to ensure all my id's are correct etc.
However no matter what value I input into step 7 to set the case regarding value I get the following error:
"error": {
"code": "0x80060888",
"message": "URL was not parsed due to an ODataUnrecognizedPathException. Resource not found for the segment provided in the URL."
}
Screenshots below of my workflow.
Any help would be much appreciated, I'm new to this!
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