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Error with AX client on local machine

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Posted on by CU06111021-0 4
Am having this error “Microsoft Dynamics AX client has stopped working” on the local machines of 4 users but work well on the AOS. please any one can help!
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Microsoft Dynamics AX
  • Anton Venter Profile Picture
    Anton Venter 18,654 Super User 2024 Season 2 on at
    Error with AX client on local machine
    Taking a wild guess here, was a new customisation deployed lately by any chance? Have tried to clear the local object caches (delete *.auc files)? 
     
     
    1. Close the user’s client.
    2. Open explorer, type %Appdata%.
    3. Delete the all files ending with .auc.
    4. Open the client.
  • CU06111021-0 Profile Picture
    CU06111021-0 4 on at
    Error with AX client on local machine
    Here is the event viewer details:
     
    Faulting application name: Ax32.exe, version: 6.3.164.0, time stamp: 0x533f488f
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.1237, time stamp: 0x7044674f
    Exception code: 0x00000721
    Fault offset: 0x001146d2
    Faulting process id: 0x2588
    Faulting application start time: 0x01db303f4b157c66
    Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 925dd1c9-6882-4745-b201-bf862ee77198
    Faulting package full name: 
    Faulting package-relative application ID: 
  • Martin Dráb Profile Picture
    Martin Dráb 229,247 Most Valuable Professional on at
    Error with AX client on local machine
    I already replied in the DUG forum. But as the question is duplicated here, let me duplicate my reply too:

    Check out event logs; you may be able to find more details there.

    Also, give us more context. Did it work before? If so, what has changed?

    You said it works on AOS, but not whether you’re using the same configuration. If you do, you know that the AX client configuration is correct and the problem lies somewhere else (e.g. in firewall rules), but if you’re using different configurations, it may simply mean that the config you’re using on local machines is incorrect and it should match the one you’re using on the AOS.

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