Skip to main content

Notifications

Customer Service forum
Unanswered

Linking Omnichannel Chat Customer Voice Survey Responses with Contact Records

Posted on by

Hello,

We are utilizing a survey created in Customer Voice within one of our chat channels. Despite not allowing anonymous responses, all survey submissions are being marked as submitted by anonymous users. What do we need to do to associate survey responses with the contacts selected by the agents on the Active Conversation form?

 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Forum Structure Changes Coming Soon!

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,734 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,021 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,150

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans