Issue with Partial PaymentS Posting Full Invoice Value in D365 FO

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Posted on by AS-23101435-0

We are experiencing an issue where partial payments collected through the Customer Invoice Payment Portal (Pay360) are being posted as full payments in Dynamics 365 Finance and Operations (D365 FO).

Specifically, the correct amount is collected in Pay360 (17.55) but D365 FO records the full value of the invoice (65) as paid.

Could this be due to an issue with the API integration mapping between Pay360 and D365 FO, or is there a parameter missing in D365 FO that is causing it to account for the full invoice value instead of the partial payment? Any thoughts or comments?

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Finance

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André Arnaud de Cal... 290,888 Super User 2024 Season 2 on at

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Issue with Partial PaymentS Posting Full Invoice Value in D365 FO

Hi,

My first thought would be that this is a bug in the integration. In the standard application when you enter a partial payment, it will not settle the full invoice unless you enable a full settlement on the settlement details.

Probably the integration is enabling this option which would be incorrect. You can check this with the person that developed the integration.