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ReportWe are receiving tickets from certain users that they are not able to use connected chats in Customer Service Hub.
- Many users are doing this without any issues.
- The users that are impacted are verified to have the customer service enterprise and teams access.
- The users that are impacted can receive and read connected chats that I send to them through Customer Service hub.
- When they try to connect through the application, they get this error message.
What should I try to get these users access?
Thanks in advance!
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