Dynamics Community Forum Thread Details

WFM Forecasting External Data Forecast Failed

Hello,

I am facing an issue with Workforce Management (WFM) Forecasting using External Data in Dynamics 365 Customer Service / Contact Center,

i created the historical CSV file as Microsoft guide saying: Import historical data, next i Created a new Managed External Data record (Validation Status = Successful)

finally created a new Forecast Scenario using the external data as the data source then click on Create new snapshot.
the system show only this message without details:

here is an example on the excel file data:

DateTime	ChannelId	ChannelName	QueueId	QueueName	Volume	AHT	Interval	MaxVolumeByHour	AgentCount
2025-01-01 00:00:00	5c453d47-e1c9-e911-a826-000d3a1f0599	Live chat	87e15852-1c9f-f111-b8dd-6045bd597a3c	CSR	195	10	Daily	17	4
2025-01-02 00:00:00	5c453d47-e1c9-e911-a826-000d3a1f0599	Live chat	87e15852-1c9f-f111-b8dd-6045bd597a3c	CSR	819	9	Daily	70	13
2025-01-03 00:00:00	5c453d47-e1c9-e911-a826-000d3a1f0599	Live chat	87e15852-1c9f-f111-b8dd-6045bd597a3c	CSR	767	8	Daily	66	11
2025-01-04 00:00:00	5c453d47-e1c9-e911-a826-000d3a1f0599	Live chat	87e15852-1c9f-f111-b8dd-6045bd597a3c	CSR	397	7	Daily	34	5
2025-01-05 00:00:00	5c453d47-e1c9-e911-a826-000d3a1f0599	Live chat	87e15852-1c9f-f111-b8dd-6045bd597a3c	CSR	446	10	Daily	38	8