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Users cannot see model-driven apps (Sales and Customer Service Hub)

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Posted on by Jide Bantale 107

Hello,

I am experiencing a strange situation with dynamics 365 model-driven apps.

I assigned the same security roles (app access and (customer service rep or salesperson)) for 12 users in my environment.

Some users can see and access the apps (Sales and Customer service) while others cannot.

I have used the App access checker. Below is a screenshot.

Roles assigned to all users: 

Customer Service: 

pastedimage1637218514820v6.png

Sales

pastedimage1637218487532v5.png

Users that have access:

pastedimage1637218287405v1.png

Users that do not have access

pastedimage1637218374823v2.png

Customer service Hub Roles Access:

pastedimage1637218755759v9.png

Sales Hub Roles Access:

pastedimage1637218710650v8.png

  • Verified answer
    Devikumari Krishna Profile Picture
    Devikumari Krishna 371 on at
    RE: Users cannot see model-driven apps (Sales and Customer Service Hub)

    Hi Partner,

    Do all the users have same license model.

    Can you please check their license in office 365 once against the users who are able to access the Apps.

    Please mark my answer as verified if you find this information useful.

    My Blog: Dynamics 365 Key Topics – https://d365topicsbydk.com/
    My Youtube Channel : www.youtube.com/.../UCxSIryP2ah2VpEFr-Z72t1A

    Regards

    Devi

  • Verified answer
    Venkatesh Nadar Profile Picture
    Venkatesh Nadar on at
    RE: Users cannot see model-driven apps (Sales and Customer Service Hub)

    Hi, 

    we can follow the below article to check the app access issue -

    (+) How to access "App Access Checker" to see Role & Privileges needed for AppModule Entity to see and launch model app - Microsoft Dynamics CRM Forum Community Forum

    Regards,

    Venkatesh N

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Users cannot see model-driven apps (Sales and Customer Service Hub)

    Hi Jide, 

    Users that have access and Users that do not have access, they have same license?

    You can go to Microsoft 365 admin center to check it:

    pastedimage1637224416220v1.png

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