web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / What is the Angry emoj...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

What is the Angry emoji text character

(1) ShareShare
ReportReport
Posted on by NK-27101400-0 2
Hi 
 
Hoping someone can assist. 
 
We would like to include a rate service as part of our case management feature and have configured emojis to be included in the survey. We have been able to add all emojis except angry - angry appears as surprised. 
 
We have tried 
 
->:(  - which does not create an emoji 
>:0  - creates shocked emoji. 
 
 
Can anyone please assist. 
 
Thanks 
Categories:
Dynamics 365 Contact Center
Case Management Agent
Dynamics 365 Guides
Dynamics 365 Customer Service
I have the same question (0)
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 462 Moderator on at
    Hi,

    Microsoft uses a restricted, internally mapped emoji/icon set for survey ratings and choice labels. 

    When an unsupported emoji is used, the system will fall back to the closest supported glyph rather than preserving the original symbol. The 'Angry' face emoji is not part of the supported survey icon set, so they are remapped at render time.

    The fallback mapping commonly resolves to the 'Suprised' emoji due to legacy icon compatibility in Segoe UI Emoji and older Power Platform renderers. 

    Supported workarounds include using descriptive options instead of emojis which avoids rendering issues, or building a custom PCF control. 

    If this answer is helpful, please consider marking it as verified. 

    Kind regards,
    Fiona

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
FSRon Profile Picture

FSRon 74

#2
James White Profile Picture

James White 25

#3
AT-28040446-0 Profile Picture

AT-28040446-0 20

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans