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Dynamics 365 general forum

Configure Geolocation in portals for incidents

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Hi,

I try to use documentation https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/entity-forms-custom-logic#geolocation-configuration-for-entity-forms for configuration of an Entity Form record for incident in the portal. Unfortunately I didn't found the mentioned configuration section "The Entity Form record in Dynamics 365 for Customer Engagement has a configuration section that defines these field mappings that you must specify". Has anybody an advise how to get there? I am in CRM4 region. So it should be displayed.

My scenario should be: The portal user creates a new case where she see the bingmap control and can point to the location where the incident took place. This location is stored as an address in the incident. For that I created a couple of address fields in the case customizing and added them to the (from the portal entity form referred) CRM case form. (https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/add-geolocation)

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