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'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

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We have Sandbox environment for on-premise deployment. While deploying custom deployment package, the process was Aborted due to some reason after downloading process. Now the state is Deployed but the Maintain button and Refresh State button are still disable. The last update received is around 3 days back. 

How to troubleshoot the issue and what would be the cause for this. We have also updated the Local Agent to latest version 2.1.1

  • foaghana1 Profile Picture
    foaghana1 6 on at
    'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment
    hi,
    am facing the same issue . how did you resolve the issue.
    thanks
  • Suggested answer
    AamirHanif Profile Picture
    AamirHanif 67 on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    Hi Ahmad Abu Eid

    I deleted the enviroment from LCS and redeploy with the same configuration then applied the update package. I was done without any issue.

  • AbuEid Profile Picture
    AbuEid 80 on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    We have the same version 2.1.1 installed on both Prod and Sandbox environment, we only facing this issue on Production, same package was applied on the Sandbox without any issues.

  • Suggested answer
    kartikkp7 Profile Picture
    kartikkp7 365 on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    There is issue in local agent version... Contact Microsoft support and they will guide you for further process.

  • AamirHanif Profile Picture
    AamirHanif 67 on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    DId you find a solution?

  • AbuEid Profile Picture
    AbuEid 80 on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    Does any one has solution, Thanks in advance!

  • kartikkp7 Profile Picture
    kartikkp7 365 on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    We have checked the logs on Orchestrator VM but didn't found anything there....

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: 'Maintain' and 'Refresh State' button are not enabled in LCS for D365 for Finance and Operations On Premise environment

    see in Dynamics event log and system log to find root cause.

    You may share here 

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