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Dynamics 365 general forum

Switch between Unified UI and Classic

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Posted on by Microsoft Employee

Hello,

Is there a simple way how to switch between Classic and Unified UI on case form for example?

  • Verified answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 on at
    RE: Switch between Unified UI and Classic

    In the future classic web may be retired. Whatever we are experiencing when we create an app - web or Unified interface choice is interim & UCI is the only choice for mobile. But for web we have both classic & UCI choice when we spin a new app - you can access both with app switcher in browser. In mobile classic app will not show.

    Each app will get appid & url, it’s not like Form switcher.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Switch between Unified UI and Classic

    Hi,

    Unified Interface is an application in itself so you can't just switch forms for classic/ Unified interface. you need to access the application itself. Ideally, you should encourage your users to use the Unified Interface as going forward this would be the only way.

    Hope this helps.

  • Suggested answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Switch between Unified UI and Classic

    Hi Partner,

    The default form type for the Unified interface based Customer Service Hub is Case for Interactive experience - Main.

    You could switch the form when you create a new record as following screenshot:

    444.PNG

    Hope it would help.

    Regards

    Johnny

  • Suggested answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at
    RE: Switch between Unified UI and Classic

    Do you know default way?

    You can share web URL and unified interface URL to users then they can open it easily.

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