Hi Guys
I have written a workflow which, when an email is received for a previously-resolved Case, will re-open that Case and add it to the appropriate queue - this bit works all well and good!
However, the issue is that that the email also remains in the queue - and I cannot think of a way to get the Workflow to remove it.
So here we have the queue - with the re-opened case (which is great!) but also the email (not so great):
I want the case there - but not the email - so how can I do this? Here is the workflow as it is so far:
'Update: Regarding (Case)': This just reactivates the previously-resolved case to an Active status
'Assign: Regarding (Case)': This sets the owner of the Case to be the default Owning Team (just to be sure)
'Create: Queue Item: Just puts a queue item for the case in the queue as follows:
But - how can I remove the associated email queue item???
Any ideas are greatly appreciated.
