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Dynamics 365 Community / Forums / Customer Service forum / Queue Not Receiving Em...
Customer Service forum

Queue Not Receiving Emails

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Posted on by Community Member

Hi,

I have a queue, called "Company", which has the email address quote@company.co.za

This email actually uses my personal credentials (andrew@company.co.za) to process emails

My personal queue (andrew@company.co.za) receives all inbound emails as I would like it

However, the company queue (quote@company.co.za) does not receive anything

Why is this?

The mailbox is setup and both the inbound / outgoing tests ran successfully. Is this because the quote@company.co.za email address is using my credentials? It is a standalone account / inbox on our Outlook server, but does not have its own user account on CRM.

Your help is appreciated.

Categories:
Queues and Routing
  • Community Member Profile Picture
    Community Member on at
    RE: Queue Not Receiving Emails

    Hi,

    Yes - both in and out show success. I have added myself to the queue, but still no luck.

    Strangely, we have an info@company.co.za that is only an alias - that redirects to my personal inbox. The mailbox test ran as successful for incoming, but unsuccessful for outgoing. I assume because this isn't a real email account.

    However, this queue receives items sent to info@ which I can see...

  • imayur Profile Picture
    imayur 630 on at
    RE: Queue Not Receiving Emails

    Hi,

    Its not mandatory that CRM user should be there for the same email you are using for the queue, you can use any email account for the queue. There is option is mailbox setting "Allow to Use Credentials for Email Processing" set it to YES to specify credentials for quote@company.co.za email account and make sure you have Synchronization method for selected for outgoing and incoming Email. Approve Email and then Test and enable mailbox.

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