Automatic Case Creation Rule not placing case in Queue

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Posted on by Anthony.Johansen

Hello,

I have successfully set up an automatic case creation rule that generates a case whenever an email is sent to a specific email address.

I associated that same email address with queue, and pointed my case creation rule to that queue. However, when the case is auto created it is not being placed in the specified queue. I can't seem to find any reason why this shouldn't work, but it is certainly possible that I am missing something simple.

Categories:

Queues and Routing

Case Management

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Anthony.Johansen 5 on at

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RE: Automatic Case Creation Rule not placing case in Queue

I think I found the answer: When an automatic record creation (ARC) rule is applied to an Email queueitem, it gets deactivated.