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Adding the knowledge search to a custom d365 app

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Posted on by NW-17101241-0

Hello, we use a custom app for managing casework (charity here!) I don't really want to move everything into the customer service app if we can avoid it, we keep the stock apps as vanilla as possible.

I would like to have the knowledge search window showing in the custom app navigation.

How can I achieve that?

Thanks so much,

Nick

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Dynamics 365 Customer Service

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Muhammad.Affan 4,624 Super User 2025 Season 2 on at

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Hi There,

Refer to this thread:

https://community.dynamics.com/forums/thread/details/?threadid=80d2d105-316f-4a70-8ace-fb14e9b17029

Thanks

Affan

If my suggested answer has helped, please mark it as verified.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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You add knowledge search on the site map as seperate part.

Knowledge Articles outside Case form.

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