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Supply Chain Management forum
Answered

"You cannot create a return order line for a service product that is not stocked."

Posted on by Microsoft Employee

Hi All.

I am trying to create a return order for ''Warranty charges" but it is showing me the above message. Any guidance would be appreciated.

Thanks.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    Thank you. It worked.

  • Verified answer
    Satish Panwar Profile Picture
    Satish Panwar 14,639 on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    What setting do you have in quantity column prior to posting the invoice? All or something else. Change to all, that will get the record to show up on the lines tab. Once it's there, you will be able to post.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    0636.PNG

    This is the message it shows when I try to invoice the credit note. Although the SO line shows warranty charge as a service item. The quantity is negative there.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    Hi Saifullah W,

    If you use a service product then you cannot create a return order because there is nothing to put back into stock.

    What is it that you want to achieve with this return order?

    Do you want to credit a customer for the warranty charges that you invoiced?

    This can actually be achieved without a return order.

    Just enter a new line in your SO with a negative qty/amount for the warranty charges and create a new invoice (credit note).

    There is no need to go through the complete return order process if you want to create a credit note only.

    Best regards,

    Ludwig

  • qianwang Profile Picture
    qianwang 7,147 on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    Hi Saifullah,

    System don’t support creating a return order for a service product.

    You can achieve same purpose by creating a credit note in related SO.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    I have left site and warehouse blank but still it is giving me the same error message.

  • SouravDam Profile Picture
    SouravDam 11,721 on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    Hi Saifullah W,

    1 quick question. Have you selected product dimension 'Site' and 'Warehouse' for this service item ?

    If 'Yes'; then can you please keep both site and warehouse as Blank and check if it is allowing you to proceed or not. For service type items, no need for product dimension.

    Best regards,
    Sourav Dam

    Please take time to click 'Yes' against the answers that help you guide in right direction to help other community members.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    5148.PNG

    This is the error it shows when I try to bring in the item line from the original sales order. Not sure how I can find which category I am using in the return order.

  • SouravDam Profile Picture
    SouravDam 11,721 on at
    RE: "You cannot create a return order line for a service product that is not stocked."

    Hi Saifullah W,

    Appreciate if you kindly share the screen shot of the error you have received.

    Are you using procurement category in return order ?

    Best regards,
    Sourav Dam

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