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Dynamics 365 Community / Forums / Customer Service forum / Create Case Contact Re...
Customer Service forum

Create Case Contact Record looks for reply to

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Posted on by lcurski 5

Our online contact form changed and the incoming emails show the sender as our customer service address. Due to the creator of the contact form this field cannot be changed to the customer email. Is there a way in the case create process to have it look for the reply to email address instead of the sender?

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  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Create Case Contact Record looks for reply to

    Hi partner,

    What does customer service address mean?

    Could you provide an example?

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