Create Case Contact Record looks for reply to

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Posted on by lcurski

Our online contact form changed and the incoming emails show the sender as our customer service address. Due to the creator of the contact form this field cannot be changed to the customer email. Is there a way in the case create process to have it look for the reply to email address instead of the sender?

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LuHao 40,888 on at

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RE: Create Case Contact Record looks for reply to

Hi partner,

What does customer service address mean?

Could you provide an example?

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