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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Trying to install "Dyn...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Trying to install "Dynamics 365 Productivity Tools" via App Source but failed

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Posted on by JS-21081328-0 10
When trying to install "Dynamics 365 Productivity Tools" via App Source but failed with Below error and installation failed.
 
ProductivityToolsAnchor
NotProvided
Cab file required for importing solution with name ProductivityToolsAnchor and publisher name microsoftdynamics.
Error code
-2146863614
 
Categories:
Dynamics 365 Customer Service
I have the same question (0)
  • Nour Abuzaid Profile Picture
    Nour Abuzaid 197 on at

    The error you're encountering when trying to install Dynamics 365 Productivity Tools—specifically:

    Error Code -2146863614
    Cab file required for importing solution with name ProductivityToolsAnchor and publisher name microsoftdynamics

    typically indicates a missing dependency or component required for the solution to install properly.

    🔍 What This Error Means

    This error is related to Dataverse solution import failures where the system expects a .cab file (a packaged solution file) that includes all necessary components. If the solution depends on other Dynamics 365 apps or components that are not installed or outdated in your environment, the import will fail 
     

    ✅ How to Fix It

    Here’s a step-by-step guide to troubleshoot and resolve the issue:

    1. Check for Missing Dependencies"

      • Go to the Power Platform Admin Center.
      • Navigate to your environment → Solutions → Click on the failed solution.
      • Use the “Show Dependencies” button to identify what’s missing .

        Install or Update Required Apps:
        • If the missing component is a Dynamics 365 app (e.g., Sales, Customer Service), install or update it from the Power Platform Admin Center 
          2
          .
        • You may need to be a System Administrator to perform this action.

          Ensure Environment Is Properly Configured:
           
  • JS-21081328-0 Profile Picture
    JS-21081328-0 10 on at
    Thanks Nour for your reply !
    No, I can't see this Solution deployment in Solution list as made no entry and failed at initial stage. I do have "OmniChannel compoenents" installed as well to make sure if any dependencies for "Dynamics 365 Productivity Tools".
  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,417 Super User 2026 Season 1 on at

    Hi ZL-1208120128,

     

    The error you're encountering during the installation of Dynamics 365 Productivity Tools via AppSource—specifically:

      
    Cab file required for importing solution with name ProductivityToolsAnchor and publisher name microsoftdynamics.
Error code -2146863614
     

    —typically indicates a missing or corrupted CAB file in the solution package. This can happen due to:

     

    🔍 Common Causes

     

    • Incomplete or interrupted download from AppSource.

    • Version mismatch between the Agent Productivity Tools and Productivity Tools Anchor components.

    • Environment restrictions or missing dependencies.


      •  
     
     

    ✅ Recommended Actions

     

    1. Check AppSource Version Compatibility

      Ensure that the version of Dynamics 365 Productivity Tools you're installing is compatible with your current Customer Service environment and Agent Productivity Tools version.


    2. Retry Installation from Admin Center

      Go to Power Platform Admin Center or Dynamics 365 Admin Center, and:

       

      • Remove the failed installation.

      • Retry the installation from AppSource directly.

    3. Clear Solution Cache

      If the CAB file is cached incorrectly, clearing the solution cache or restarting the environment may help.


    4. Install Dependencies First

      Make sure Agent Productivity Tools is fully installed and updated before installing Productivity Tools Anchor.


    5. Contact Microsoft Support

      If the issue persists, raise a support ticket with Microsoft. They can provide the correct CAB file or assist with backend installation.



      6.  
     

    Let me know if you'd like help drafting a support request or checking compatibility.

     

    Thanks and best regards,

    Daniele

    Note: This response was prepared with support from Copilot to ensure clarity and completeness.

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