Skip to main content

Notifications

Announcements

No record found.

Customer Service forum
Answered

Customer Service Workspace - Custom App Presence

Posted on by 2
We are working through implementing the Customer Service Workspace. We want to make a decent number of changes to the site-map so the thought was to copy the app and create our own version. However, once we do that the Presence options and productivity tools disappear. We have an agent experience profile associated with the productivity tools enabled and all channels on. Is it possible to have this as a custom app or are these features only available via the out of the box Customer Service Workspace? 
 
Out of the box app:
 
Custom app: 
  • CU24050408-0 Profile Picture
    CU24050408-0 2 on at
    Customer Service Workspace - Custom App Presence
    Sorry, I have a wonder. Can you provide more information on the customization options available within the Customer Service Workspace?
     
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Customer Service Workspace - Custom App Presence
    Hi,
    Unfortunately, we can't achieve this in the custom app currently.

Helpful resources

Quick Links

Can you answer this forum question?

You could make someone's day!

Community Newsletter - May 2024

Kudos to our community stars!

Community Spotlight of the Month

Kudos to Mohamed Amine Mahmoudi!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 283,663 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 224,750 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,146

Featured topics

Product updates

Dynamics 365 release plans