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Dynamics 365 Community / Forums / Dynamics 365 general forum / Facilities/Equipment. ...
Dynamics 365 general forum

Facilities/Equipment. Selected entity is not valid for this client. Non-UCI entity detected.

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Posted on by Community Member

Hi All,

I have to access Facilities/Equipment Entity in Field Service Unified Interface. I configured it in Client Extension => Field Service Site map.

Still i cannot access that entity in that solution. in my field Service Fly out layout.

Thanks..

Categories:
Customization / Solutions / SDK and API
  • Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at
    RE: Facilities/Equipment. Selected entity is not valid for this client. Non-UCI entity detected.

    Sure, it could be used in product Instance. Thanks

  • Community Member Profile Picture
    Community Member on at
    RE: Facilities/Equipment. Selected entity is not valid for this client. Non-UCI entity detected.

    Thanks for your reply Johnny.

    Is this feature in preview? Can we use the recommended approach for our production application?

  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 Moderator on at
    RE: Facilities/Equipment. Selected entity is not valid for this client. Non-UCI entity detected.

    Hi Com,

    This feature is confirmed by my colleague with D365 BE Team that: 

    "These entities(F/E & ) are not UCIfield in OOB customer service and hence these cant be used in UCI. Customer need to get the new Core Service Scheduling package (msdynce_coreservicescheduling) which comes with new scheduling experience on top of URS, along with these entities UCIfield."

    So this is not a bug, it is a limitation by design. They cannot be used as fields in UCI.

    DEV suggest customer to get the new Core Service Scheduling package (msdynce_coreservicescheduling) which comes with new scheduling experience on top of URS, along with these entities UCI field.

    Please route the customer to this doc, which talks about this new experience

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/basics-service-service-scheduling

    Related Ticket for your reference

    https://community.dynamics.com/365/f/761/t/307326

    Thanks for your understanding.

    Regards

    Johnny 

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