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Unable to set an email or appointment as regarding an opportunity

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Posted on by 249

In UCI, I am only to search for accounts and contacts for the regarding field on activities. I am unable to search for opportunities. This problem does not exist with the old interface.

Known issue?

  • Verified answer
    pawin Profile Picture
    pawin 249 on at
    RE: Unable to set an email or appointment as regarding an opportunity

    This was because the Opportunity entity had not been included in the app. Unsure what effect including an entity has, given that all the forms, views and functionality were available before it was included.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Unable to set an email or appointment as regarding an opportunity

    Hi,

    Which search you are talking about? Please provide more details. The setting "Readonly in mobile" under Entity definition affects some functionalities in Unified Interface. Check if this is enabled for opportunity entity.

    If checked, and still an issue, please provide more details/ screenshot etc to understand what exactly you are referring too.

    Hope this helps.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Unable to set an email or appointment as regarding an opportunity

    Hi,

    I tested in my environment. I can search opportunity without any problem. I am using V9.1.

    Please raise a ticket with Microsoft.

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