Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Dynamics 365 general forum / Record URLs in Emails ...
Dynamics 365 general forum

Record URLs in Emails Opens up old interface

(0) ShareShare
ReportReport
Posted on by Eddie123

Hello,

We have a workflow sending out emails from Dynamics to users. These emails include a link back to the record using the Record URL data point within the workflow properties. Issue is, once this email is received by users and they click the link to open the CRM record, it is opened within the classic interface. We only have the Sales Hub enabled for users and have hidden the other published (web) apps from all roles. What am I missing? We are trying to keep users to the Unified Interface only. Any ideas on how to achieve this?

Categories:
Customization / Solutions / SDK and API
  • Verified answer
    LuHao Profile Picture
    LuHao 40,876 on at
    RE: Record URLs in Emails Opens up old interface

    Hi Eddie,

    Please refer to the following verified posts with similar themes:

    [View:~/crm/f/117/p/316011/916469:320:50]

    [View:https://crmtipoftheday.com/1228/control-default-destination-for-you-dynamics-365-url/:320:50]

    Hope this helps.

    Best Regards,

    Lu Hao

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Record URLs in Emails Opens up old interface

    Hi,

    This is because the apps uses unique app id in the url to load the respective apps. You need to append the appid to the dynamics url. Refer the below blog-

    butenko.pro/.../howto-send-record-url-pointing-to-specific-model-driven-apps

    Hope this helps.

  • Eddie123 Profile Picture
    Eddie123 on at
    Record URLs in Emails Opens up old interface

    Hello,

    We have a workflow sending out emails from Dynamics to users. These emails include a link back to the record using the Record URL data point within the workflow properties. Issue is, once this email is received by users and they click the link to open the CRM record, it is opened within the classic interface. We only have the Sales Hub enabled for users and have hidden the other published (web) apps from all roles. What am I missing? We are trying to keep users to the Unified Interface only. Any ideas on how to achieve this?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,494 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans