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Assigning users to Public Queues

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Posted on by Microsoft Employee

Hello Everyone,

I need to assign around 5000+ users to different queues. Apart from writing a console to achieve the functionality, is there any other way or a third party free source to help achieve the same.

Thank you

Mehaboob

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Assigning users to Public Queues

    Hi Mehaboob,

    It depends upon the logic you have to assign the Queue. If you could do this using the OOB workflow, then as mentioned above, you could use Bulk Workflow Execution tool from Xrm Toolbox.

    Refer this: www.powerobjects.com/.../how-to-bulk-update-crm-records-using-the-bulk-workflow-execution-tool

    If you have some complex logic say to identify the queue to assign and if this is one time thing then best would be go for the custom app as you will have more control there.

    Hope this helps.

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Assigning users to Public Queues

    You can try building a workflow & can run in bulk using xrmtoolbox Bulk WF execution addin.

    community.dynamics.com/.../run-on-demand-workflows-on-bulk-records-using-xrmtoolbox-bulk-workflow-execution

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