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Dynamics 365 Community / Forums / Customer Service forum / Get Full name when rec...
Customer Service forum

Get Full name when received email from unknown email address

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Posted on by faisalimran 82

We are creating case when email received on specific email address and we want get full name from unknown email address for example we received email from iamtiger57@hotmail.com and auto response email should be sent to customer as Dear Faisal Imran(Full Name).

Is there any way extract name from email?

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  • Suggested answer
    Matt Collins-Jones Profile Picture
    Matt Collins-Jones 230 User Group Leader on at
    RE: Get Full name when received email from unknown email address

    Hi Faisal

    I'm not sure I understand how Dynamics would get the name of the sender from just the email address. Could you clarify further as to how the system would get this full name?

    thanks

    Matt

  • Community Member Profile Picture
    Community Member on at
    RE: Get Full name when received email from unknown email address

    Hi Faisal,

    From what you just wrote, there is no way to do that, Dynamics doesn't deal magic :) What works is a little compromise  saying "Dear Customer"

    Thanks

  • Suggested answer
    Matt Collins-Jones Profile Picture
    Matt Collins-Jones 230 User Group Leader on at
    RE: Get Full name when received email from unknown email address

    Hi Faisal

    Dynamics can do a lot of things, but magic is not one of them i'm afraid. If this answers your question, can you mark the suggested answer as verified please?

    Thanks

    Matt

  • Suggested answer
    Jeevarajan Kumar Profile Picture
    Jeevarajan Kumar 781 Most Valuable Professional on at
    RE: Get Full name when received email from unknown email address

    Hi Faisal,

    If the emailing party has the record (lead or contact or account etc) in the system, it is pretty straight forward to get the email. If it is totally unkown customer you may need to have some rules using regex, something like this considering the email are received in certain pattern. Then you can auto-create lead or case or any required records as per the business logic.

    7103.Capture.PNG

    Cheers,
    Jeeva
    If the answer solves your problem, please mark as Verified.

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