How to display Entitlement Products on Case?

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Posted on by Ashutosh0902

I want to display Entitlement products on Case screen. So whenever a new case is created for a Company. The entitlement attached to that company should also display the products attached to that Entitlement.

Is there any way to display it on screen?

Thanks

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Applications and Add-ons

Customization / Solutions / SDK and API

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RaviKashyap 55,410 Moderator on at

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RE: How to display Entitlement Products on Case?

Hi,

I haven't tried this but I think the below should work-

1) Create a quick View form for Entitlement and have some details along with the Subgrid of Products.

2) Add that Quick View form on Case Form.

So now, when you select Entitlement, it will make the quick view form visible along with products,

Hope this helps.
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Adrian Begovich 1,019 Super User 2025 Season 1 on at

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RE: How to display Entitlement Products on Case?

Hi Ashutosh0902,

You can display these records on the Case form by creating a Sub-Grid.