245
After importing our solution from development instance to our QA instance, our workflow that creates case/incident caused an error
workflow With Id = 8a7eae1b-f89f-41c8-aec4-a8d28d739920 Does Not Exist
I also tried to create a manual case, and the error is the same.
Case creation is working in our development instance, but not in our QA instance where we deploy the solution.
Any idea?
There is no known child workflow or any workflow that caused error when creating a case. I investigate all workflows that trigger oncreate and checked the processes tab.
Below is the screen recording when an error occurred.
www.loom.com/.../0e694230b6f7426eb2703483d3fc0882
As you will see in the recorded video, the error is prompted when the document is created, there should be a case to be created in that workflow
If your workflow triggers but fails with the above error, it is possible your workflow is trying to call a child workflow or an action that is not present in your QA environment.
If the above suggestion is not the cause of the error, please share more details on your issue and with screen grabs if possible
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,269
Super User 2024 Season 2
#2
Martin Dráb
230,198
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (