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Not able to access GFM with my @techsupport.microsoft.com account

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Posted on by SO-15061532-0 Microsoft Employee

I have instructions TSE Account Activation Instructions and have created and validated my @techsuppot.microsoft.com account. When trying to access https://aka.ms/dfm/ I receive the following error.

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11manish 1,096 on at

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The error in your screenshot is:

Error Code: notMemberOfOrg

You need to be added to a security group to access this environment (org5558ae28).

This is not an issue with your @techsupport.microsoft.com account activation itself. It means that your account has been created and authenticated successfully,

but it has not yet been granted access to the Dataverse/Dynamics environment behind https://aka.ms/dfm/.

I would recommend:

Wait a few hours if the account was just activated.

Sign out and back in to refresh tokens.

If the issue persists, contact the TSE onboarding/environment administrators and ask them to verify that your account has been added to the appropriate Entra ID security group and Dataverse environment.

The notMemberOfOrg error almost always comes down to missing environment security group membership or incomplete provisioning.

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André Arnaud de Cal... 306,263 Super User 2026 Season 1 on at

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Hi,

To be able to get access, you should reach out to your manager or system administrator. Your user should be added to a security group. That needs to be solved by an internal system administrator. On this public forum we can't help you with access as we are volunteers and don't have access to your organizations Entra ID.

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