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Suggestions for creating a Phone Calls Wall Board

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Posted on by MichelleM

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What suggestions do you have for setting up a simple wall board in our office for displaying incoming and outgoing phone call data? I have set up a dashboard in Dynamics 365 to show the number of incoming and going phone calls by owner, but it's not ideal to have Dynamics logged in just to show and refresh the dashboard page. I thought maybe Power BI would be the answer but I don't know if I didn't set it up correctly but this also didn't appear to be live data and I couldn't filter by the hone call direction. Is there an add-on I could use to create a live wallboard?

Thanks!

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ScottDurow 19 on at

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RE: Suggestions for creating a Phone Calls Wall Board

I've not seen any add-ins - but Power BI with direct query to a SQL database sounds like the best option.

If you on Prem you can query the SQL database for Dynamics directly - if online you can use the Data Export Service which is up to date usually within a minute.

If you wanted to create a custom app you could query the data using the WebAPI and display it in an HTML page.

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